Alert: Canada Post Strike

Postal service disruption - update

Canada Post has resumed national operations effective Tuesday, December 17. Please be patient during the anticipated delays while all processing centres (Canada Post and Manulife) catch up.  Accessing your funds and ensuring that you complete your required payments to fulfill your financial responsibilities continues to be important. Our digital solutions can help to make that easier!

You can access your accounts online 24/7. Additionally, please see the details below for more information on our digital solutions and for answers to frequently asked questions.

Please note: Any deliveries by courier may take a longer due to the volume of mail expected to be directed through courier companies. Courier deliveries will not be made to a PO Box.

Digital solutions to help you manage your finances and payments efficiently

Register for digital banking

Your first step to online banking with us is to set up your Manulife ID. Our Manulife ID support │ Manulife Bank support page includes all the details for how to set up your Manulife ID, and how to use your Manulife ID to connect it to your Manulife Bank account. Our customer service representatives can also support you as you register - reach out to us at 1-877-765-2265 if you need assistance.

Note that you will still need to use the existing Manulife Bank credit card site for credit card services.

Set up electronic bill payments

  • Paying bills electronically is an easy way to ensure payment is sent accurately and on time. It’s easy to do on our Manulife Bank mobile app or when you you’re banking with us online.
  • If you want to pay your bills electronically, sign in to  the mobile app or online banking website and select “Bills” from either of the navigational menus. Both digital tools offer the ability to add payees, and set up one-time or recurring bill payments so that your bills can be paid electronically, directly from your Manulife Bank account.
  • If you want service providers to automatically debit your account for bill payments, use our pre-authorized debit form. Find the form on our Forms page, select “Launch site”, then download and print the Pre-authorized debit form, and give it to your service provider.

Use direct deposit

  • Direct deposit is a convenient way to automatically put funds into a bank account. Your employer, a government agency or other financial institutions can deposit funds directly into your account for you.
  • To set up a direct deposit, complete a direct deposit form and give it to those who make regular payments to you.
  • The direct deposit form is available through online banking. Once you’ve signed in, choose an account from your online banking home page, then select “Direct deposit form (PDF)” from “More”.

Use Interac e-transfer® 

  • Interac e-transfer is a fast, secure, and convenient way to send and receive money. It’s easy to do from both your mobile device and when you’re banking with us online.

Consider Wire transfers

  • Wire transfers are another option for sending and receiving money. Our wire transfer reference page shares all the necessary details or give us a call at 1-877-765-2265 to discuss this option.

Transfer money easily with online and mobile banking

  • Link your account from another Canadian financial institution to your eligible Manulife Bank accounts for easy, secure transfers between accounts without transfer fees or transfer amount limits. Once you link your accounts, you can set up a one-time transfer or ongoing transfers between your accounts.

All Manulife Bank accounts excluding ManulifeMoney+TM Visa cards

You can continue to use online and mobile banking to make payments, transfer money (including Interac eTransfers), link to an external account, and deposit cheques (mobile only).  If you haven’t yet downloaded our mobile banking app, now’s a great time to do so.

ManulifeMoney+TM Visa cards

You can login to your account to make your payments, view transactions, check your balance, confirm your payment due date and sign up for e-statements.

It’s important that you continue to make your required payments to keep your accounts in good standing.

Call our credit card services team at 1-844-323-7053 if you need any help with your transactions or inquiries.

All Manulife Bank accounts excluding ManulifeMoney+TM Visa cards

New and replacement debit card deliveries may be delayed.

We’re here to help!
If you need your new or replacement debit card urgently, please call us at 1-877-765-2265.

You can use our mobile banking app to lock and unlock a misplaced debit card, or start the PIN reset process if you need to. You’ll find both these options on your Manulife Bank mobile app – simply select “More” and then “Profile & Settings” to display these options to use if you need them.

ManulifeMoney+TM Visa cards

New and replacement credit card deliveries may be delayed.

We’re here to help!
If you need your new or replacement  ManulifeMoney+TM Visa card urgently, please call us at 1-844-323-7053.

All Manulife Bank accounts excluding ManulifeMoney+TM Visa cards

If you apply through your advisor or directly with us using our paper applications, you'll receive your Welcome and Access Code letters via courier. If you apply online, you'll receive this information via secure email.

ManulifeMoney+TM Visa cards

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Mortgage renewal agreements are sent 90 days before maturity. If you’re within 90 days of maturity and haven’t received your mortgage renewal agreement, please call us at 1-855-682-5979 and we’ll send you a copy by email or courier.

If you have received your mortgage renewal agreement and wish to renew, you can renew your mortgage by calling us at 1-855-682-5979 or through our mobile banking app under More and then Services & Fees. When you’re ready to send us your completed Mortgage Renewal Agreement, you can use our upload feature on our secure online banking site to avoid delays due to the postal service disruption, or incur any courier costs. Here’s how to do it:
Sign into online banking by going to www.manulifebank.ca/personal-banking/sign-in. Once you’re logged in, choose “Products & Services” from the left menu. Use “Upload Documents”, “Launch site”, and then document type “General Account Servicing” to send a signed scanned copy.

We also encourage you to book an appointment with a mortgage specialist – you’ll see this included in the emails we send you, prior to your mortgage renewal date.

Maturity cheques (principal and interest) will be sent closer to the Maturity date.

However, we can update your maturity instructions to direct the funds to your bank account electronically. Call us at 1-877-765-2265 and we’ll work with you on getting this set up, so that you don’t experience any potential delays in getting your payment.

All Manulife Bank accounts excluding ManulifeMoney+TM Visa cards

You can access your account information through the mobile banking app or by logging in at manulifebank.ca. 

To sign up for e-statements from within the online banking site, look for “Statement Preference” in the “Manage my account” section of the site. Select e-statements as your statement preference.

On your Manulife Bank mobile app, select “More”, “Profile & Settings”, and then “Statement preferences”. Choose “Go paperless” to select e-statements as your statement preference.

ManulifeMoney+TM Visa cards

You can login to your account to view transactions, check your balance, confirm your payment due date and sign up for e-statements.

Please refer to the questions and answers below for more detailed information.

We will continue to keep a close eye on the labour disruption and strive to ensure you receive your mailings as timely as possible. However, new and replacement debit and credit card deliveries may be delayed during this time.

Please do not close your existing bank accounts and/or credit card accounts until you’ve received your new cards. 

If you urgently need your new or replacement cards, or have any questions about your cards, please contact us:

Debit cards - Customer Support Centre at 1-877-765-2265

Credit cards - Credit card services team at 1-844-323-7053

Give us a call at 1-877-765-2265 to discuss how we can help.

Delivery of statements may be delayed during the labour disruption.

We recommend that you sign up for e-statements, if you haven’t already. Sign into your account at manulifebank.ca and look for “Statement Preference” in the “Manage my account” section of the site. Select “e-statements” as your statement preference – it’s that simple. 

On your Manulife Bank mobile app, select “More”, “Profile & Settings”, and then “Statement preferences”. Then choose “Go paperless” and you’re done!

You can also access your account information by contacting the Customer Support Centre at 1-877-765-2265. If you’re on your mobile app and have any questions or need help with your account, reach out to support through our live chat feature.  

Delivery of statements may be delayed during the labour disruption.

It's important that you continue to make your required payments to keep your account in good standing.

You can login to your account to make your payments, view transactions, check your balance, confirm your payment due date and sign up for e-statements.  

Call our Credit Card Services Team at 1-844-323-7053 if you need any help.

Confirmations for deposits and investments (not including GICs), will not be sent for the duration of the labour disruption. Confirmation letters for Mortgages and GICs will be sent by courier.

You can continue to make deposits in a number of ways:

  • Use Manulife Bank’s mobile app to deposit a cheque, transfer money (including Interac eTransfers).
  • Use any Exchange ATM that accepts deposits.
  • Make an electronic funds transfer from an account at another Canadian financial institution. The above account must be in the same name as the account holder.
  • Make a deposit at a Royal Bank branch using your customized NDDS Royal Bank deposit slips.

For outgoing payments on investment accounts (RSP, TSFA, GIC withdrawals or redemptions), we suggest that you establish an electronic payment request by submitting a Funds Transfer Agreement and void cheque.

We also recommend that you set up an electronic payment for any regularly scheduled payments, such as maturity cheques.  

Please contact our Customer Support Centre at 1-877-765-2265 if you need assistance with any of these options.

If you need cheques immediately during the labour disruption, there will be a charge to you for the cheque order as well as the courier charge. You can contact our cheque supplier, Finastra, a Davis & Henderson company, directly at 1-888-917-1231 to obtain a quote and arrange for delivery by courier.

If you can wait until after the labour disruption to receive your cheques, you can order them online or by calling the Customer Support Centre at 1-877-765-2265 or Finastra (number above). You will receive your cheques after the labour disruption.

  1. Simply sign into your account at manulifebank.ca.
  2. Select Products & services.
  3. Select Upload documents from the left side menu.
  4. Select Launch site, opening a secure site where you can follow the prompts to upload and submit your documents.

Interac® is a registered trade-mark of Interac Corp. Used under license.