Accessibility at Manulife Bank
Manulife Bank is committed to offering products and services to persons with disabilities with the vision of dignity, independence, integration and equal opportunity. We have a core belief that everyone should be made to feel welcome and treated with courtesy and respect.
Our accessibility promise
Our vision is to provide strong, reliable, trustworthy and forward-thinking solutions for our clients' most significant financial decisions. We believe that providing accessible products and services is a very important part of being a professional and successful financial services company.
Read more about accessibility at Manulife Bank:
Accessibility Plan and Progress Reports:
On June 1, 2023, Manulife Bank of Canada and Manulife Trust Company (“Manulife Bank” or “we” or “our”) launched the Manulife Bank Accessibility Plan, demonstrating our commitment to identifying, removing and preventing accessibility barriers for persons with disabilities. The Accessibility Plan aligns with the requirements and principles of the Accessible Canada Act and supports inclusive and equitable participation for all. The Accessibility Plan includes actions to be implemented from 2023 to 2026 across the six priority areas of the Accessible Canada Act applicable to Manulife Bank.
Progress Reports:
Manulife Bank has published Progress Reports in 2024 and 2025, which summarize the progress made during the respective reporting periods.
Requesting accessible documents
We’re happy to provide accessible formats of information for persons with disabilities. All information will be provided in a timely manner; however, some requests may incur a cost to the requestor. To request accessible information, please contact us by phone or email.
To request an alternative format or communication support, please contact us at accessibility@manulife.ca or 1-855-891-8671.
Feedback
To continue to improve our customer service, we welcome your comments about the provision of our goods and services to persons with disabilities. We will continue to ensure that our process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports upon request. Please contact accessibility@manulife.ca or 1-855-891-8671.
Privacy will be respected and feedback will be reviewed and addressed in accordance with the Company’s Complaint Handling protocols.
Customers can expect an acknowledgment within two business days and, in most cases, a response within fifteen business days of receiving the feedback.
Anonymous feedback may also be submitted by sending written comments to one of the following Manulife Bank mailing addresses:
For all provinces except Nova Scotia:
Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O.Box 1602 STN Waterloo
Waterloo, ON N2J 4C6
For Nova Scotia:
Manulife Bank of Canada
Halifax Office
2727 Joseph Howe Drive
Del Stn. H-T-2-8
Halifax, NS B3L 4G6
If you choose to submit feedback anonymously, we will not send an acknowledgment or a follow-up response. However, your feedback will still be reviewed by our Customer Care team and considered as part of our ongoing efforts to improve accessibility at Manulife Bank.