Mobile banking

How-tos

Mobile banking is simple – when you know how. Follow our easy step-by-step instructions to get you up to speed on the basics in minutes.

Deposit a cheque anywhere, anytime by taking a photo.

  1. Tap Deposit in the bottom navigation bar
  2. Select the to account
  3. Type the dollar amount on the cheque
  4. Tap Front of cheque, centre the front of the cheque and let the app take the picture
  5. Tap Back of cheque, centre the back of the cheque and let the app take the picture
  6. Tap Next
  7. Tap Confirm
  • Your Apple smartphone or tablet must be running iOS 9.0 or higher
  • Your Android smartphone or tablet must be running version 4.2 or higher
  • Your device must have a camera
  • Photograph the cheque on a dark background with all four corners visible in the frame and without shadows, folds or bent corners
  • Make mobile deposits to your Canadian-dollar Advantage Account, Business Advantage Account, Line of Credit, Manulife One, or Manulife Bank Select chequing account
  • Deposit personal, business, government, convenience and counter cheques, as well as money orders – each with a maximum value of $1,000,000
  • Cheques must be payable to you, issued in Canadian currency, and drawn on a Canadian financial institution
  • You cannot deposit cheques dated more than six months ago or post-dated
  • Access up to $100 of your deposit right away, and the rest after five business days
  • See the transaction in your account history the next business day
  • Keep your cheque for 15 days after the deposit date and then destroy it
  • For your security, cheque images are never stored on your mobile device

Pay a bill right away or set up a future payment.

  1. Tap Bills in the bottom navigation bar
  2. Tap Pay a bill
  3. Select the payee or add a new payee
  4. Select From which account?
  5. Type the dollar amount you want to pay
  6. Select the frequency (once, weekly, bi-weekly, monthly, end of every month or annually)
  7. Select the date you want to pay the bill
  8. Tap Next
  9. Tap Confirm
  • Your payee will generally receive your payment in three to five business days – the same amount of time as online banking
  • To delete a payee, tap Bills and then Manage payees. You will see your list of payees. By swiping left, you will be given the option to delete the payee.
  • To stop a bill payment, tap Bills and then Upcoming payments; tap the bill payment that needs to be stopped. Tap Stop payment.

To transfer money between your Manulife Bank account and your account at another Canadian bank, you need to link your accounts:

  1. Sign into the Manulife Bank mobile app.
  2. Tap Transfers in the bottom menu.
  3. Tap Link an external account.
  4. Enter the Transit, Institution and Account number for your external bank account.
  5. Tap Upload Image to upload an image of a void cheque.
  6. Tap Next.
  7. Review the agreement and tap Agree.
  8. It will take 2-3 business days for your external account to be linked, so check your account after a few days to see if your accounts have been linked.

Once the external bank account has been linked, it’s simple to set up individual or recurring transfers:

  1. Sign into the Manulife Bank mobile app.
  2. Tap Transfers in the bottom menu.
  3. Tap Transfer money.
  4. Follow the on-screen steps to move money between your accounts.
    Note: If you want to transfer money into or out of your external bank account, the transfer must be scheduled at least one business day in the future.
  • To view recurring money transfers, tap Transfers, then Upcoming transfers
  • To cancel a future money transfer, tap Upcoming transfers; tap the transfer that needs to be stopped, then tap Delete transfer

Send and receive money instantly in an email or text messages

Send money using Interac e-Transfer

  1. Tap Transfers in the bottom navigation bar
  2. Tap Send money and follow the instructions to set up your Interac e-Transfer profile
  3. Once you’re set up, tap Transfers
  4. Tap Send money
  5. Tap To and select the contact or add a new contact
  6. Select the From account
  7. Type or select the dollar amount you want to send
  8. Tap Next
  9. If your contact doesn't have autodeposit, you'll need to enter a security question with a strong security answer that can’t be easily guessed or found, and share it with them through a safe channel.
  10. Tap Next
  11. Tap Confirm

Receive money via Interac e-Transfer (Not applicable if you're registered for autodeposit)

  1. Tap the link in the notification message
  2. Choose Manulife Bank as your financial institution
  3. Choose mobile banking app to deposit through mobile banking
  4. Sign in to our mobile banking app
  5. Choose Deposit to account
  6. When you see the security question, type the answer the sender gave you
  7. Tap Accept
  8. Tap Confirm
  • The cost to send money using Interac e-Transfer is either free or $1 per transaction, depending on the account you have. Learn more here.
  • It’s always free to receive money via Interac e-Transfer!
  • To protect your account, there is a daily, weekly, and monthly limit for Interac e-Transfer transactions. Learn more here.
  • You’ll get an email or text message when the money you sent using Interac e-Transfer is accepted.
  • To send a reminder to the recipient, tap Transfers, then View Interac e-Transfer transactions. Select the applicable transaction and tap Re-notify contact.
  • To cancel an Interac e-Transfer transaction that hasn’t been deposited, tap Transfers, then View Interac e-Transfer transactions. Select the applicable transaction and choose Stop transaction.
  • To edit your Interac e-Transfer profile, tap More, then Profile & Settings, then Interac e-Transfer Profile
  • To add, edit, or delete Interac e-Transfer contacts, tap Transfers, then Manage contacts, then Add a contact to add manually or from your contact list

Check your balance and see your transactions.

  1. Tap Accounts in the bottom navigation bar to see your deposit and loan account balances
  2. Tap an account name to see details including your current interest rate, deposits, and withdrawals
  3. Tap the drop down at the top to switch between accounts
  • The app automatically displays transactions in last 30 days
  • To choose a different date range, tap the filter icon
  • Select the current month, previous month, or input your own date range

Locate an ATM you can use with no surcharges.

  1. Tap ATM locator on the bottom navigation bar before you sign in
  2. With location services on, the app will immediately show you the closest ATMs
  3. With location services off or to find an ATM in another area, enter the city, province, or postal code in the search field
  4. Tap the ATM icons on the map to see the address, directions, and ATM features
  5. Tap the list icon to see a list of ATMs instead of a map
  • If you’re already signed in on a smartphone, tap More on the bottom navigation bar and then ATM locator
  • If you’re already signed in on a tablet, tap ATM locator on the bottom navigation bar
  • Our ATM locator shows all ATMs that are part of THE EXCHANGE® Network; as a Manulife Bank customer, you can use these ATMs without paying surcharges

Order standard and custom cheques with a few taps.

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Order cheques
  4. For standard cheques, select the information you want to appear on the cheques; tap Next and then Confirm
  5. For custom cheques, tap Order now and you will be taken to the Davis and Henderson website where you can confirm your account information and then submit your order
  6. Either way, we will show you the cost before you confirm your order
  • Your cheques will be sent by mail to the primary account holder within 15 business days or your order
  • Please call us at 1-877-765-2265 instead of using mobile banking if:
  • This is the first time you are ordering cheques on this account
  • Your name and/or address have changed since your last cheque order

Keep us informed when your address, phone number or email address change.

  1. Tap More on the bottom navigation bar
  2. Tap My profile & settings
  3. Tap View and update contact information
  4. Tap Edit next to the address, phone number(s), or email address you want to update
  5. Enter your new information
  6. Tap Done
  • Your new contact information updates across all of your accounts except your Manulife Bank credit card accounts; please sign into your credit card account to change your contact information there too
  • Please call us at 1-877-765-2265 instead of using mobile banking if you need to change the mailing address on a Manulife Bank mortgage account
  • When you change your email address, we will send all future e-statement notifications to the new email address
  • Don’t leave all your phone number fields blank – we must have either a home or mobile phone number on file
  • We cannot accept P.O. box numbers unless there is also a physical street address

We’ll add a new menu item when it’s time to renew.

  • We’ll mail you a renewal agreement about 90 days before your maturity date
  • Your renewal agreement includes your renewal interest rate and term options

To renew:

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Renew your mortgage or sub-account
  4. Update your contact information if necessary
  5. Select the account to renew (if you have more than one)
  6. Select your new mortgage or sub-account type and term
  7. Consent to the terms and conditions
  8. Tap Next
  9. Tap Confirm
  • Your new mortgage or sub-account term will appear in your account details one business day after the scheduled renewal date
  • Please complete the short survey after you renew – we’re constantly looking for ways to improve your mobile experience

Apply for $5,000 or more in additional borrowing room.

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Request a mortgage increase
  4. Select the account you want to increase
  5. Fill in and confirm the required information
  6. Tap Next
  7. Tap Confirm

A Manulife Bank lending specialist will contact you within 2 business days and may ask you to provide additional documents such as:

  • Notice of assessment
  • Letters of employment
  • T1 general statement
  • T4A statement

After we receive all the required documents, the approval process typically takes 2 to 3 weeks

On your Manulife Bank App:

  1. Select More, then Profile & settings and then Autodeposit
    1. If you haven’t already, you’ll need to set up your Interac e-Transfer profile. You’ll be prompted to enter your name, language and contact method – an email address and/or mobile number. You’ll receive a confirmation email or text message from Interac®. Follow the instructions to confirm your profile.
  2. Add your legal name
  3. Select Register with and choose either an email or a mobile number
  4. Add in the email address or mobile number
  5. Tap Autodeposit to and chose which account you’d like to have money sent via Interac e-Transfer deposited into
  6. Review your information. If it’s all correct, tap Confirm
  7. You’ll receive an email or text message from Interac. Follow the instructions to complete your registration.
  8. That’s it! You’re registered for Autodeposit. You can register up to five emails address or mobile numbers. 

If you are registered for e-statements you can view statements in our mobile app:

  1. Sign in to the Manulife Bank mobile app.
  2. Select the account you'd like to view statements for.
  3. Select the Statements tab.
  4. Select a statement from the list or, if you have not registered for e-statements, follow the prompts to change your preferences.

You can temporarily lock and unlock your access card through the mobile app.

To lock card:

  1. On the bottom right corner of the screen, tap More
  2. Then, tap Manage access cards from the menu
  3. Select the card you want to manage
  4. You’ll see a toggle on the right-side; slide it to the right to lock card

To unlock card:

  1. On the bottom right corner of the screen, tap More
  2. Then, tap Manage access cards from the menu
  3. Select the card that’s locked
  4. You’ll see a toggle on the right-side; slide it to the left to unlock card

Have mobile banking questions? See all our mobile banking FAQs

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Give us a call
1-877-765-2265

Open between 8 a.m. and 8 p.m. EST Monday to Friday, 
9 a.m. and 5 p.m. EST Saturday to Sunday