Alert: Canada Post Strike

All other Manulife Bank accounts

New and replacement debit card deliveries may be delayed.

You can use our mobile banking app to lock and unlock a misplaced debit card, or start the PIN reset process if you need to. You’ll find both these options on your Manulife Bank mobile app – simply select “More” and then “Profile & Settings” to display these options to use if you need them.

ManulifeMoney+^TM Visa cards

You can login to your account to make your payments, view transactions, check your balance, confirm your payment due date and sign up for e-statements.

It’s important that you continue to make your required payments to keep your accounts in good standing.

Call our credit card services team at 1-844-323-7053 if you need any help with your transactions or inquiries.

All other Manulife Bank accounts

You can continue to use online and mobile banking to make payments, transfer money (including Interac eTransfers), link to an external account, and deposit cheques (mobile only).  If you haven’t yet downloaded our mobile banking app, now’s a great time to do so.

ManulifeMoney+^TM Visa cards

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All other Manulife Bank accounts

If you apply through your advisor or directly with us using our paper applications, you'll receive your Welcome and Access Code letters via courier. If you apply online, you'll receive this information via secure email.

Mortgage renewal agreements are sent 90 days before maturity. If you’re within 90 days of maturity and haven’t received your mortgage renewal agreement, please call us at 1-855-682-5979 and we’ll send you a copy by email or courier.

If you have received your mortgage renewal agreement and wish to renew, you can renew your mortgage by calling us at 1-855-682-5979 or through our mobile banking app under More and then Services & Fees.

We also encourage you to book an appointment with a mortgage specialist – you’ll see this included in the emails we send you, prior to your mortgage renewal date.

Maturity cheques (principal and interest) will be sent closer to the Maturity date.

Delivery of statements may be delayed during the labour disruption.

We recommend that you sign up for e-statements, if you haven’t already. Sign into your account at manulifebank.ca and look for “Statement Preference” in the “Manage my account” section of the site. Select “e-statements” as your statement preference – it’s that simple. 

On your Manulife Bank mobile app, select “More”, “Profile & Settings”, and then “Statement preferences”. Then choose “Go paperless” and you’re done!

You can also access your account information by contacting the Customer Support Centre at 1-877-765-2265. If you’re on your mobile app and have any questions or need help with your account, reach out to support through our live chat feature.  

Delivery of statements may be delayed during the labour disruption.

It's important that you continue to make your required payments to keep your account in good standing.

You can login to your account to make your payments, view transactions, check your balance, confirm your payment due date and sign up for e-statements.  

Call our Credit Card Services Team at 1-844-323-7053 if you need any help.

Confirmations for deposits and investments (not including GICs), will not be sent for the duration of the labour disruption. Confirmation letters for Mortgages and GICs will be sent by courier.

You can continue to make deposits in a number of ways:

• Use Manulife Bank’s mobile app to deposit a cheque, transfer money (including Interac eTransfers).
• Use any Exchange ATM that accepts deposits.
• Make an electronic funds transfer from an account at another Canadian financial institution. The above account must be in the same name as the account holder.
• Make a deposit at a Royal Bank branch using your customized NDDS Royal Bank deposit slips.

For outgoing payments on investment accounts (RSP, TSFA, GIC withdrawals or redemptions), we suggest that you establish an electronic payment request by submitting a Funds Transfer Agreement and void cheque.

We also recommend that you set up an electronic payment for any regularly scheduled payments, such as maturity cheques.  

Please contact our Customer Support Centre at 1-877-765-2265 if you need assistance with any of these options.

If you need cheques immediately during the labour disruption, there will be a charge to you for the cheque order as well as the courier charge. You can contact our cheque supplier, Finastra, a Davis & Henderson company, directly at 1-888-917-1231 to obtain a quote and arrange for delivery by courier.

If you can wait until after the labour disruption to receive your cheques, you can order them online or by calling the Customer Support Centre at 1-877-765-2265 or Finastra (number above). You will receive your cheques after the labour disruption.

1. Simply sign into your account at manulifebank.ca.
2. Select Products & services.
3. Select Upload documents from the left side menu.
4. Select Launch site, opening a secure site where you can follow the prompts to upload and submit your documents.