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Our commitment to you

A message regarding the novel COVID-19

Through this challenging time, our top priority remains the health and safety of our employees, customers, and partners. We express our deepest sympathies to those who have been affected.

Manulife is well-positioned to navigate this evolving situation. We have robust and tested business continuity plans that help ensure we are proactive and prepared, and employees in critical functions can work remotely if required.

We continue to closely monitor support to our customers and our employees.

We’re also helping the communities in which we operate, and we’ve made donations of supplies and resources in some of the hardest hit areas.

We are proud of our team of employees and partners, who have continued to remain focused, committed and resilient.

Manulife will continue to take necessary actions to ensure the health and safety of our teams, and service to our customers, is our top priority. We are committed to helping make decisions easier and lives better.

We’re here to help

Our team is ready to support you. Here is a complete list of contact information, broken down by business, to meet your needs. If possible, please have your policy/account number ready.

See the latest emergency travel update. For assistance:

To cancel or change your itinerary, we encourage all travelers to consult their travel supplier for terms and conditions before opening a claim. For the most up-to-date information on the COVID-19 outbreak, it's important to consult public safety guidelines such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and the Government of Canada, Travel and Tourism.

As the volume of travel assistance requests has significantly increased, we encourage you to submit your individual Manulife travel insurance claim, on our online portal or on our TravelAid mobile app.

Group Benefits

If you have Emergency Travel Assistance and/or Trip Cancellation benefits through your Group Benefits plan and you have questions, check out our FAQ or call Allianz Global Assistance at 1 800-265-9977 in Canada or the U.S. (see your benefits card for phone numbers in other countries). Please note, Allianz is experiencing a high volume of calls due to COVID-19 so you may experience delays.

Online options are safe, efficient, and reliable

Our websites and the Manulife mobile app and reliable way to interact with your plans. You can also manage your plan through our secure sites:

Non-travel related inquiries

  • Group Benefits and Insurance inquiries: contact 1-800-268-6195
  • Investments and Group Retirement inquiries: contact 1-888-727-7766
  • Manulife Bank inquiries: contact 1-877-765-2265, Monday to Friday, 8 a.m. to 8 p.m., Saturday and Sunday, 9 a.m. to 5 p.m.